We are happy to accommodate returns and exchanges within 60 days from purchase on all hair extensions that have not been opened, worn, or tampered with, and the seal has not been broken. After the 60 days, we are unable to accept the product back for a return. This will exclude our Final Sale items. This includes our Sale Page, U-Part Wigs, and Invisi Ponytails.
All of our full set Clip-Ins and Glam Band Halos come with a tester piece. The rest of our extensions do not come with a tester piece. We recommend that you buy full swatches (Available in tape or clip-in in all colors) or request a color match prior to your purchase.
Each extension set comes with a seal, once the seal is broken, you cannot return your hair. This also means that you cannot try on the hair.
If an item is determined to be used or tampered with (seal being broken), you will be notified via email within 7 days of its return. If you do not reply or refuse to make payment for its return to you, the item will be held for 60 days and then destroyed.
Human hair extensions are considered to be a hygienic product by law. We take matters of hygiene and public safety seriously and do not allow opened items to be returned for the safety of all of our customers.